© Hilltop Durham 2017, Quickstamp Web Design
Website design by Quickstamp Web Design
Contact Us
t: 0191 378 2166
e: info@hilltopdurham.co.uk
For your local van hire
specialists on the A690 at
Langley Moor
Durham Unit 1, Osborne
Business Centre, Grove Terrace,
Langley Moor, Durham, DH7 8JT
Opening Times
Monday to Friday 0800 – 1700
Saturday 0800 – 1200
Sunday – Closed
Car and Van Solutions Ltd trading as Hilltop Durham
Vehicle Hire. Registered Office: Unit 1, Osborne Business
Centre, Grove Terrace, Langley Moor, Durham, DH7 8JT.
Co.Reg No. 10758700 VAT Reg No. 268 8963 30 FCA
Authorised and Regulated No. 780115. Data Protection
No. ZA277870
Car and Van Solutions Limited trading as Hilltop
Durham Vehicle Hire ("we"/"us") Of Unit 1, Osborne
Business Centre, Grove Terrace, Langley Moor,
Durham, DH7 8JT are committed to protecting and
respecting any personal information you share with
us. This statement explains what types of
information we collect from you, how it is used by
us, how we share it with others, how you can
manage the information we hold and how you can
contact us. The contents of this statement may
change from time to time so please check this page
occasionally to ensure you are still happy to share
your information with us. Where possible, we will
also contact you directly to notify you of these
changes.
The Information We Collect
We collect information about you when you engage
with us either through our hire desk, our website,
other digital platforms and over the phone. Some of
this information does not identify you personally, but
provides us with information essential to allow you
to use our services, and also about how you use
our services and engage with us (we use this
information to improve our services and make them
more useful to you). The information we collect
includes some or all of the following:1). Your
personal details including name, date of birth,
address, employment and contact details, driving
licence information. 2). Cookie information (see our
Cookie Policy) Details of communications between
us (for example emails or call recordings) 3). Any
other information which you may provide to us
How we use this information and the legal basis
for processing
We will only process information that is necessary
for the purpose for which it has been collected. The
legal basis of processing will vary depending the
type of service you have requested and we have
listed some examples of our processing activities
below; 1). Communicating with you about quotes
and enquiries including responding to your
enquiries (as is necessary for the performance of a
contract between you and us and/or as is
necessary for our legitimate interests);
2). Carrying out driving licence checks using your
personal information to verify your are eligible to
drive on our insurance policy and hold the relevant
qualifications required to drive the class of vehicle
you wish to hire. (as is necessary for performance
of a contract between you and us and/or as is
necessary for our legitimate interests);
3). Using your payment details to process
payments or refunds relating to a service provided
by us (as is necessary for the performance of a
contract between you and us and/or as is
necessary for our legitimate interests);
4). Administering debt recoveries, where you owe
us money under a contract or otherwise (as is
necessary for the performance of a contract
between you and us and/or as is necessary for our
legitimate interests); 9). Undertaking market
research and statistical analysis, including
analysing your use of our website. This allows us to
develop new, or improve existing, products and
services (as is necessary for our legitimate
interests); and 10). Fulfilling our obligations owed to
a relevant regulator or authority (as is necessary for
compliance with our legal obligations and/or as is
necessary for our legitimate interests). Our
"legitimate interests" as referred to in this document
include our legitimate business purposes and
commercial interests in operating our business in a
customer-focused, efficient and sustainable
manner, in accordance with all applicable legal and
regulatory requirements.
Marketing
It is your choice whether you receive information
such as marketing from us and you can select this
by ticking the relevant boxes on the form where we
collect your information. We will not contact you
for marketing purposes unless you have given your
prior consent. If you have opted-in to receive
special offers, news and updates from Car and Van
Solutions Ltd trading as Hilltop Durham Vehicle Hire
we may use your email address to send you
information about changes to this website or to
inform you of new products or special offers
available within the company. You can opt-out of
receiving these emails at any point, to do so please
email info@hilltopdurham.co.uk. Also, all of our
email marketing correspondence to you gives you
the option to opt-out of receiving further marketing
emails. Please note that you will still receive emails
directly related to past or future reservation.
How do we share this information?
We do not sell your information to third parties.
Occasionally we are requested to comply with
external agencies in relation to data requested. In
these situations we will only share the information
that is necessary for the third party to perform the
processing activity it was provided for, such as; 1).
Our insurance provider (as is necessary for the
performance of a contract between you and us
and/or as is necessary for our legitimate interests).
2). Relevant authorities / bodies for the
administration of parking tickets, traffic offences and
toll road penalties. 3). Fraud prevention agencies
and associations, (as is necessary for compliance
with our legal obligations and/or as is necessary for
our legitimate interests); 4). Regulators and law
enforcement agencies, including the police, the
Financial Conduct Authority or any other relevant
authority who may have jurisdiction (as is
necessary for compliance with our legal
obligations). Some of these third parties may also
be considered a data controller in respect of holding
your personal data. In these cases, we will provide
you with the privacy statements of those parties.
How long do we keep your information for?
We will not hold your personal information for any
longer than is necessary. If you are a customer or
otherwise have a relationship with us we will hold
personal information about you for a longer period
than if we have obtained your details in connection
with a prospective relationship. In any event, the
retention period will be the statutory retention
period unless there is a further legal or regulatory
requirement to do so.
How can you manage the information we hold
about you?
Under the data protection act you have certain
rights in relation to the data we hold about you.
Under GDPR these rights are extended and listed
below; 1). to obtain access to, and copies of, the
personal information that we hold about you; 2). to
require that we cease processing your personal
information if the processing is causing you
damage or distress; 3). to require us not to send
you marketing communications; 4). to require us to
erase your personal information; 5). to require us to
restrict or object to our data processing activities;
6). to receive from us the personal information we
hold about you which you have provided to us, in a
reasonable format specified by you, including for
the purpose of you transmitting that personal
information to another data controller; 7). and to
require us to correct the personal information we
hold about you if it is incorrect. Please note that
these rights may be limited by data protection
legislation, and we may be entitled to refuse
requests where exceptions apply. If you have a
complaint regarding any aspect of how we handle
your personal information, please write to us at the
above address. If you are still not satisfied with the
outcome of your complaint, you may write to the
Information Commissioner's Office at the following
address: Information Commissioner's OfficeWycliffe
HouseWater LaneWilmslowCheshireSK9 5AF. You
can also contact the Information Commissioner's
Office using their online form:
https://ico.org.uk/global/contact-us/email/
If you believe that any information we are holding
on you is incorrect or incomplete, please write to or
email us as soon as possible, at the above address.
We will promptly correct any information found to be
incorrect.
Security
We are committed to ensuring that your information
is secure. In order to prevent unauthorised access
or disclosure we have put in place suitable physical,
electronic and managerial procedures to safeguard
and secure the information we collect online and
from customers.
How we use cookies
A cookie is a small file which asks permission to be
placed on your computer's hard drive. Once you
agree, the file is added and the cookie helps
analyse web traffic or lets you know when you visit
a particular site. Cookies allow web applications to
respond to you as an individual. The web
application can tailor its operations to your needs,
likes and dislikes by gathering and remembering
information about your preferences.
We use traffic log cookies to identify which pages
are being used. This helps us analyse data about
webpage traffic and improve our website in order to
tailor it to customer needs. We only use this
information for statistical analysis purposes and
then the data is removed from the system.
Overall, cookies help us provide you with a better
website, by enabling us to monitor which pages you
find useful and which you do not. A cookie in no
way gives us access to your computer or any
information about you, other than the data you
choose to share with us.
You can choose to accept or decline cookies. Most
web browsers automatically accept cookies, but
you can usually modify your browser setting to
decline cookies if you prefer. This may prevent you
from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of
interest. However, once you have used these links
to leave our site, you should note that we do not
have any control over that other website. Therefore,
we cannot be responsible for the protection and
privacy of any information which you provide whilst
visiting such sites and such sites are not governed
by this privacy statement. You should exercise
caution and look at the privacy statement applicable
to the website in question.
Privacy Policy