Hire extensions Hire extensions are available where possible.  Please call the office on 0191 378 2166 to arrange an extension, which will be approved subject to availability and payment.  Late Returns Any vehicles returned more than 15 minutes late will be subject to additional half day charge which is payable upon request.  If you need to extend your hire please call the office as soon as possible on 0191 378 2166.  Excess Soiling We appreciate our hire vehicles are likely to get dirty during use.  We ask that any rubbish is removed prior to returning the vehicle.  Any heavily soiled interiors e.g. pet hair, spillages, excess debris from tradeswork etc will attract a valeting fee if necessary to cover the additional time we will spend bringing this vehicle back to a high standard.   Additional Drivers The main driver and first additional driver are included in your hire rate (ID must be provided for both).  Any additional drivers are charged at £5+vat per day. Young Drivers Drivers between 21 and 24 are subject to an additional £10 +vat per day hire charge to cover the additional cost of this insurance.  The insurance excess for this category of driver is up to £1000.00

Opening Times Monday to Friday 0800 – 1700    Saturday 0800 – 1200    Sunday – Closed

Parking Charges & Penalty Charge Notices PLEASE PAY ANY PARKING FINES WHEN RECEIVED TO AVOID EXCESS FEES Any hirer that incurs a charge whilst in control of a hire vehicle will be subject to an £18 administration fee.   When travelling please pay the above bodies BY MIDNIGHT FOLLOWING THE DAY OF TRAVEL to avoid a penalty charge notice and admin fee.  Any hirer that incurs an unpaid notice whilst in control of a hire vehicle will be subject to an £18 administration fee. Pay online: www.gov.uk/pay- dartford-crossing-charge   Congestions Charge / ULEZ Ultra Low Emission Zone / Red Route Charge When travelling please pay the above bodies BY MIDNIGHT FOLLOWING THE DAY OF TRAVEL to avoid a penalty charge notice and admin fee.  Any hirer that incurs an unpaid notice whilst in control of a hire vehicle will be subject to an £18 administration fee. Pay online: https://tfl.gov.uk/modes/driving/ In the event of a Breakdown Make sure you stop as far to the left as you can, with the wheels turned to the left. Put your hazard lights on. If it's dark or foggy, keep your sidelights on too. You and any passengers should get out of the vehicle using the doors on the left-hand side and move up the bank or stand behind the barrier. If you don't have a mobile, walk to an emergency phone on your side of the carriageway; follow the arrows on the posts at the back of the hard shoulder – the phone is free and connects directly to the police. If you feel at risk from another person, return to your vehicle by a left-hand door and lock all doors; leave your vehicle again as soon as you feel this danger has passed. If you have a disability which prevents you from following the above advice, keep your seatbelt on, switch on your hazard warning lights and use a mobile phone, if you have one, to call the emergency services and the breakdown number below. If you can’t get out, or you’re in another lane and it isn’t safe to leave the vehicle, stay in the car with your seatbelt on and dial 999. For Breakdown Assistance and Recovery please call Run Your Fleet on 0800 107 5867 quoting the registration of the vehicle you are in. In the unlikely event that the vehicle is unrepairable at the roadside you will be recovered to an address of your choice. In the event of a Road Traffic Accident Stop as soon as you can Always stop at the scene if you think your accident has caused: • injury to people or pets • damage to other vehicles • damage to roadside fixtures such as lampposts, fences and walls We would recommend taking all driver details, third party details and witness details.  We would also recommend you draw a sketch of the scene with collision points and take photographs if you have a mobile device.  This will help with the claim process. Pass your completed Accident Form to Hilltop Durham.  Any photographic evidence can be emailed to info@hilltopdurham.co.uk.  If the incident occurs outside of our opening hours please report this to us at the next available opportunity.  Our opening hours are: Monday to Friday 0800 – 1700   Saturday 0800 – 1200   Sunday – Closed Call 0191 378 2166 Refuelling Vans For vans the fuel level is recorded at the point of hire.  To avoid a fuel charge we kindly ask hirers to return the vehicle with around the same level of fuel in the tank or alternatively we can make a charge for fuel plus a £25 (plus VAT) refuelling fee. Refuelling Minibuses All minibuses are full of fuel at the point of hire in most circumstances.  Customers have the option to return full or alternatively we can make a charge for fuel plus a £25 (plus VAT) refuelling fee.

0191 378 2166 info@hilltopdurham.co.uk facebook.com/hilltopdurham