Hire extensions
Hire extensions are available where possible. Please call the office on 0191 378 2166 to arrange an
extension, which will be approved subject to availability and payment.
Late Returns
Any vehicles returned more than 15 minutes late will be subject to additional half day charge which
is payable upon request. If you need to extend your hire please call the office as soon as possible
on 0191 378 2166.
Excess Soiling
We appreciate our hire vehicles are likely to get dirty during use. We ask that any rubbish is
removed prior to returning the vehicle. Any heavily soiled interiors e.g. pet hair, spillages, excess
debris from tradeswork etc will attract a valeting fee if necessary to cover the additional time we will
spend bringing this vehicle back to a high standard.
Additional Drivers
The main driver and first additional driver are included in your hire rate (ID must be provided for
both). Any additional drivers are charged at £6 per day.
Young Drivers
Drivers between 21 and 24 are subject to an additional £12 per day hire charge to cover the
additional cost of this insurance. The insurance excess for this category of driver is up to £1000.00
Parking Charges & Penalty Charge Notices
PLEASE PAY ANY PARKING FINES WHEN RECEIVED TO AVOID EXCESS FEES Any hirer that incurs a
charge whilst in control of a hire vehicle will be subject to an £25 administration fee.
When travelling please pay the above bodies BY MIDNIGHT FOLLOWING THE DAY OF TRAVEL to
avoid a penalty charge notice and admin fee. Any hirer that incurs an unpaid notice whilst in control
of a hire vehicle will be subject to an £25 administration fee.
Pay online: www.gov.uk/pay-dartford-crossing-charge
Congestions Charge / ULEZ Ultra Low Emission Zone / Red Route Charge
When travelling please pay the above bodies BY MIDNIGHT FOLLOWING THE DAY OF TRAVEL to
avoid a penalty charge notice and admin fee. Any hirer that incurs an unpaid notice whilst in control
of a hire vehicle will be subject to an £25 administration fee.
Pay online: https://tfl.gov.uk/modes/driving/
In the event of a Breakdown
Make sure you stop as far to the left as you can, with the wheels turned to the left. Put your hazard
lights on. If it's dark or foggy, keep your sidelights on too.
You and any passengers should get out of the vehicle using the doors on the left-hand side and move
up the bank or stand behind the barrier.
If you don't have a mobile, walk to an emergency phone on your side of the carriageway; follow the
arrows on the posts at the back of the hard shoulder – the phone is free and connects directly to the
police.
If you feel at risk from another person, return to your vehicle by a left-hand door and lock all doors;
leave your vehicle again as soon as you feel this danger has passed.
If you have a disability which prevents you from following the above advice, keep your seatbelt on,
switch on your hazard warning lights and use a mobile phone, if you have one, to call the emergency
services and the breakdown number below.
If you can’t get out, or you’re in another lane and it isn’t safe to leave the vehicle, stay in the car with
your seatbelt on and dial 999.
For Breakdown Assistance and Recovery please call Run Your Fleet on 0800 107 5867 quoting the
registration of the vehicle you are in.
In the unlikely event that the vehicle is unrepairable at the roadside you will be recovered to an address
of your choice.
In the event of a Road Traffic Accident
Stop as soon as you can
Always stop at the scene if you think your accident has caused:
•
injury to people or pets
•
damage to other vehicles
•
damage to roadside fixtures such as lampposts, fences and walls
We would recommend taking all driver details, third party details and witness details. We would also
recommend you draw a sketch of the scene with collision points and take photographs if you have a
mobile device. This will help with the claim process.
Pass your completed Accident Form to Hilltop Durham. Any photographic evidence can be emailed to
info@hilltopdurham.co.uk.
If the incident occurs outside of our opening hours please report this to us at the next available
opportunity. Our opening hours are:
Monday to Friday 0800 – 1700 Saturday 0800 – 1200 Sunday – Closed
Call 0191 378 2166
Refuelling Vans
For vans the fuel level is recorded at the point of hire. To avoid a fuel charge we kindly ask hirers to
return the vehicle with around the same level of fuel in the tank or alternatively we can make a charge
for fuel plus a £30 refuelling fee.
Contact Us
0191 378 2166
info@hilltopdurham.co.uk
© Hilltop Durham, Quickstamp Web Design
Website design by Quickstamp Web Design
Car and Van Solutions Ltd trading as Hilltop Durham Vehicle Hire. Registered Office: Unit 1, Osborne Business Centre, Grove Terrace, Langley Moor, Durham, DH7 8JT.
Co.Reg No. 10758700 VAT Reg No. 268 8963 30 FCA Authorised and Regulated No. 780115. Data Protection No. ZA277870
For your local van hire
specialists, find us on the
A690 at Langley Moor
Durham Unit 1, Osborne
Business Centre, Grove
Terrace, Langley Moor,
Durham, DH7 8JT
Opening Times
Monday to Friday 0800 – 1700
Saturday 0800 – 1200
Sunday – Closed